Experts in Shipping from China to Amazon FBA Warehouses

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Frequently Asked Questions for FBA shipment

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How to Get A Refund on Amazon

 

Customers may want to get a refund when they don’t like the products that were fulfilled by Amazon FBA. In that cases you may wish to give an Amazon customer a refund, even though Amazon is handling the customer service and returns on your behalf. To manually refund a customer, you would follow the same process that you would if you were refunding an Amazon customer for a non-FBA order. Similarly, if you want the customer to return the product, you will need to provide a return label.

 

Manually generated refunds remain in Pending status for up to two hours. You can cancel the refund by clicking “Cancel all pending refunds for this order.” If you cannot see this link, then the refund has been released to the buyer and cannot be cancelled.

 

To issue a refund, follow these steps:

  1. Locate the order you want to refund in Manage Orders.
  2. Click the Refund order button in the Action column.
  3. Alternatively, click the Order ID and then click the Refund order button on the Order Details page.
  4. Select a refund amount: full or partial.

 

To refund the full amount:

  1. Select the Full Refund tab.
  2. Required: Select the appropriate Reason for refund.
  3. Optional: Add a Memo to buyer.
  4. Optional: Add a Seller memo for your personal records.
  5. Click the Submit Refund button.

 

To refund a partial amount:

  1. Select the Partial Refund tab.
  2. Select the appropriate Reason for refund.
  3. In the Amount to refund column, enter the refund amount. You can also refund gift wrap costs.
  4. Optional: Add a Memo to buyer.
  5. Optional: Add a Seller memo for your personal records.
  6. Click the Submit Partial Refund button.

 

Gift cards and gift certificates

If an Amazon gift card or gift certificate was used to pay for all or part of an order, process the refund as you normally would. The gift card or gift certificate portion of the refund will be credited back to the buyer’s Amazon account and can then be used on a future purchase.