Last month, a customer of ours got his Millions-making seller account suspended by Amazon. Amazon did not tell him the reason of the suspension, and that shows the uncertainty of seller experience on Amazon. Because Amazon has the power/rights to ban your account if they think you cross the line.
All your account information and actions are tracked and recorded by Amazon’s algorithms, such as abnormal high sales or rating, improper content, and any suspicious actions. If they find anything goes against their policy, they will give you a permanent or temporary account suspension with no warning.
Even if no reason is given when Amazon suspend seller accounts, we have concluded some reasons that may lead your account to a suspension.
Here are some reasons that could get your Amazon seller account suspended:
- Selling counterfeit products
- Offering poor service when handling emails, returns, and orders
- Improper use of search engine tags in product page
- Sending Amazon Customers to your website or another websites
- Manipulate product review, customer feedback, or rating
- List products with wrong ASIN
- Creating multiple Amazon seller accounts without Amazon’s permission
- Discuss product prices with other sellers
- Violating Amazon’s policies or agreements
Those reasons are so subjective that it is very difficult for us to know exactly which reason lead to a suspension. But here are things your should look out for:
Products returns refers to the returns that caused by wrong product description and damaged packaging. If a customer receive a product with damaged package, he might deem it as a used one. If products are returned by many customers with reason “damaged package” or “wrong description”, you might get an account suspension.
Violating Amazon’s Terms and Conditions
You might violate some Amazon’s terms and conditions but you do not even know, because Amazon change their terms and conditions regularly. So make sure to check out their terms and conditions from time to time. With multiple violation against terms and conditions will lead you to a suspension.
IP Addresses and Cookies
Amazon tracks your IP address and cookies, and keeps them in a database. If you log into a new seller account on the same IP address or computer as suspended accounts, or access more than one seller account on one IP or computer, it is more likely that you will get suspended.
Not Meeting FBA Requirements
If you are running a FBA seller account, and sending inventory to Amazon fulfillment center, there is a list of requirements that your inventory must meet. You account will be suspended if you send many inventories that do not meet the FBA requirements to Amazon fulfillment center. With help from FORESTSHIPPING, we will make sure that all your shipments meet all FBA requirements.
If your millions dollar making seller account gets suspended, you might want to use some services to recover your account. There are some companies offering such services, the success rate is unknown, but pay them some cash to get a chance to recover your account might be worth it.