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Customers may want to get a refund when they don’t like the products that were fulfilled by Amazon FBA. In that cases you may wish to give an Amazon customer a refund, even though Amazon is handling the customer service and returns on your behalf. To manually refund a customer, you would follow the same process that you would if you were refunding an Amazon customer for a non-FBA order. Similarly, if you want the customer to return the product, you will need to provide a return label.
Manually generated refunds remain in Pending status for up to two hours. You can cancel the refund by clicking “Cancel all pending refunds for this order.” If you cannot see this link, then the refund has been released to the buyer and cannot be cancelled.
To issue a refund, follow these steps:
To refund the full amount:
To refund a partial amount:
Gift cards and gift certificates
If an Amazon gift card or gift certificate was used to pay for all or part of an order, process the refund as you normally would. The gift card or gift certificate portion of the refund will be credited back to the buyer’s Amazon account and can then be used on a future purchase.