Frequently Asked Questions for FBA shipment
Q: I am not in China but my products needed to be shipped to Amazon, can u guys do it?
A: Yes, definitely. We are your one-stop shipping solution. We have a worldwide network. So where ever your cargo is, we can ship it for you to any FBA address across all of North America, Europe, and Asia.
Q: How long have you been processing FBA shipments?
A: We’ve been shipping to Amazon FBA since 2010
Q: Why can’t our shipment be delivered even though our ship has arrived at the destination port?
A: All LTL or sea shipment to Amazon requires an appointment with Amazon. If we do not get appointment date, we have to wait until we get an appointment for delivery.
Q: Do we need to palletize shipments at the origination site or before you receive it?
A: No, not necessary. We can palletize your cargo based on Amazon requirements in our origin warehouse or destination warehouse.
Q: If we use your shipping service to FBA, do we need purchase a continuous bond?
A: No, not necessary. We can help you if you do not have a continuous bond.u can choose to use our bond for free or we charge a contious bond USD500/year
Q: Who will be IOR if we do not have a company in destination country?
A: Forest Shipping is a IOR with good credit in USA,we offer free usage for our clients
Q: Can you provide FBA prep service to FBA in China?
A: Yes, we offer such services.we have warehouse in ShenZhen where we can provide prep service,quoation sheet can be offered as per request
Q: where is your warehouse in China?
A: We have our own warehouse in ShenZhen,here is address: English address: 102 A1# MINGXI INDUSTRIAL PARK,NO 4,HUANDE SOUTH ROAD,BAOAN DISTRICT,SHENZHEN. Chinese address:深圳市宝安区怀德南路4号明禧产业园A1栋102
Q: if our cargo is not in ShenZhen,can u handle it ?
A: We can handle air, sea shipment from nearest airport, seaport but for courier shipment, we need get cargo to our ShenZhen warehouse first. FBA prep service can be only available in ShenZhen warehouse
Q: can u offer FBA inspection service in USA
A:yes, we do this in our Los Angeles warehouse, rate could be offered by request
Q: How many days will it take if we use sea or air to ship to USA FBA?
A: If by air, the transit time is around 4-7days depends on the air service you choose. If by sea, we need around 4-6days to make export customs, packing, the transit time from port to port is 14-20days depending on the FBA address. Roughly, it is estimated 30-40 days after we get your cargo to the time we make appointment with Amazon.
Q: We have different friends who also do Amazon business, do you think we can ship cargo together?
A: Yes, you can. By doing so, each vendor can save on shipping cost.
Q: We have some cargo in Amazon that cannot be fulfilled due to inaccurate labelings, wrong marks or quality problems. Do you know how to solve the problem?
A: We have warehouses in USA to receive cargo so you can have Amazon return cargo to us, we can relabel your cargo and send back to Amazon. We can also resell your problem cargo with a discount price and return money to you.
Q: How do we make payments to you?
A: You can make payment to us by bank wire after shipment is cleared from customs and before we deliver to Amazon.
Q: what is the trade term FOB, EXW?
A: FOB means free on board,if you are doing FOB term,supplier will need cover shipping cost caused before cargo leave China. EXW means EX WORKS,if you are doing EXW,,you need cover all shipment cost from your supplier’s place to destination address
Q: What is the whole process of FBA shipment?
A: We have a FBA workflow which could be offered upon request
Q: How to know the chargeable weight?
A: Firstly,the goods will be calculated by the actual weight and the volumetric weight;
actual weight of one carton=actual weight of one carton,total is multiplied by the numbers of carton;
volumetric weight of one carton=L*W*H/5000,get integral ,use centimeter to calculate(like 19.1KGS,get 19.5KGS;20.8KGS,get 21KGS)
Total is multiplied by the numbers of carton;
Secondly,per above calculation,we can know the actual weight and the volumetric weight which is bigger,
the bigger one will be the chargeable weight;
Thirdly,all goods arrive in Forest Shipping warehouse,we will re-measure them to get the final chargeable weight,then we will issue INVOICE to you.