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Frequently Asked Questions for FBA shipment

For items purchased on or after March 25, 2024, Amazon will shorten the return period for customers in the following categories from 30 to 14 days, starting on the day the product is delivered: Camera, Electronics, Office Supplies, Computers, Wireless, Video Games, Music, and Video/DVD. Amazon devices and Amazon Renewed products are excluded. To provide customers with a consistent shopping experience, this change applies to all categories sold on Amazon, regardless of shipping channel. The new return period will be automatically displayed on the product detail page
To ensure a smooth transition for customers, between March 25, 2024, and April 25, 2024, they can continue to request a return via the online return center with a return period of 30 days. As before, these return requests must be approved and reimbursed by Amazon's Returns and Refunds Policy. As of April 25, 2024, customers will no longer be able to request a return 14 days after the date of delivery.

For items shipped by sellers, the return period you wish to offer must meet or exceed Amazon's Returns and Refunds Policy. This means that the return period must be at least 14 days from the date of delivery of the product. If you would like to offer a return period longer than 14 days to provide customers with a better shopping experience, you can update your Returns and Refunds Policy in Seller Central. If you allow returns after 14 days, customers will contact you directly to take advantage of these extended policies.