Shortening of The Return Period

Amazon Upgrades Return Solutions: Cancel Return Evaluations!

Amazon's new return solutions let sellers cancel evaluations, cut costs, and recover value. Learn how to minimize losses and improve buyer satisfaction.

Shortening of The Return Period for Most Electronics Items in The Amazon.de

For items purchased on or after March 25, 2024, Amazon will shorten the return period for customers in the following categories from 30 to 14 days, starting on the day the product is delivered: Camera, Electronics, Office Supplies, Computers, Wireless, Video Games, Music, and Video/DVD. Amazon devices and Amazon Renewed products are excluded. To provide customers with a consistent shopping experience, this change applies to all categories sold on Amazon, regardless of shipping channel. The new return period will be automatically displayed on the product detail page To ensure a smooth transition for customers, between March 25, 2024, and April 25, 2024, they can continue to request a return via the online return center with a return period of 30 days. As before, these return requests must be approved and reimbursed by Amazon's Returns and Refunds Policy. As of April 25, 2024, customers will no longer be able to request a return 14 days after the date of delivery.